Start Your Journey
Start Your Journey
We make beginning home care easy and straightforward.
We understand that initiating home care services can feel overwhelming, but we are here to make the process as seamless and supportive as possible.
Our dedicated team is committed to providing exceptional care tailored to your unique needs, ensuring comfort and peace of mind for you and your loved ones.
Start Your Journey
Start Your Journey
We make beginning home care easy and straightforward.
We understand that initiating home care services can feel overwhelming, but we are here to make the process as seamless and supportive as possible.
Our dedicated team is committed to providing exceptional care tailored to your unique needs, ensuring comfort and peace of mind for you and your loved ones.
GET STARTED
GET STARTED
Step-by-Step Process
Step-by-Step Process
Contact Us:
Reach out to us to start your journey. You can contact Epitome Home Care via phone, email, or our online contact form. Our friendly staff is ready to answer your questions and provide initial information.
Schedule a fREE Consultation:
Schedule an initial consultation to discuss your care needs and preferences. This meeting allows us to understand your situation better and ensure we provide the most suitable care solutions.
Assessment And Plan Creation:
During the consultation, we conduct a thorough assessment to evaluate your specific needs. Based on this assessment, we create a personalized care plan tailored to meet your requirements and preferences.
Start Care Services:
Once the care plan is finalized, we introduce you to your caregivers and begin providing care services. Our team ensures a smooth transition and continuous support to make you feel comfortable and cared for.
What to Expect?
What to Expect?
When you choose Epitome Home Care, you can expect a supportive and professional onboarding process.
This includes:
Documentation
Completing necessary paperwork to ensure we have all the information needed to provide excellent care.
Onboarding
Initial meetings with our team to discuss the care plan and address any questions or concerns.
Home Care Begins
A seamless introduction to your caregivers, who are trained to deliver compassionate and personalized care. Begin receiving care immediately afterward.
Client FAQs
A: We provide care for both seniors and individuals with physical and/or intellectual disabilities.
A: Yes! Epitome Home Care is licensed by the Department of Health, and we are fully insured and bonded. We carry the necessary insurance coverage to ensure the protection of both our clients and caregivers.
A: Home care is a wise choice choice because it’s more affordable and allows you to maintain control over your own life. Nursing homes, on the other hand, are costly, have limited staff, and often provide lower quality care as a result.
A: Absolutely! We would be more than happy to welcome you to our agency. If you’re not satisfied with your current agency for any reason, Epitome will assist you in the transition process to ensure there are no gaps in your care. The transfer takes just 24 hours.
A: Epitome Home Care stands out through personalized care plans, highly trained caregivers, and the integration of real-time technology for transparency and peace of mind. We prioritize holistic, specialized care, 24/7 availability, and strong client-caregiver matching to ensure exceptional service and client satisfaction.
A: Home care is ideal for individuals who need assistance with daily activities but prefer to remain in the comfort of their own homes. Our initial consultation helps determine if home care is the right fit for you.
A: No, receiving home care doesn’t mean giving up your independence. We believe true independence is about staying in control of your life and decisions. That’s why our in-home care services are shaped by you. Each person plays an active role in creating a personalized care plan tailored to their needs.
Whether you need a little assistance to continue living safely at home or require more support while recovering from surgery or a fall, we’re here to help. No matter the level of care, our focus is on helping you achieve the best outcomes while ensuring you remain in charge of your care and everyday choices.
A: Absolutely! You can choose anyone you know and trust to care for you. We’ll take care of the paperwork and training to ensure they are fully prepared. However, due to regulations, a spouse, someone with power of attorney (POA), and individuals under 18 are not eligible to serve as caregivers.
A: The process of matching seniors and individuals with disabilities with caregivers is straightforward. It starts with a brief phone call with our team, followed by an in-home consultation. During this consultation, we’ll go over our services and gather a clear understanding of your specific needs. We usually meet with the individual receiving care, their family caregivers, and anyone else involved in paying for the home care services.
After the consultation, we will assign a professional caregiver to your home, typically within 24 hours.
A: If your caregiver isn’t the right fit, we’re committed to ensuring your satisfaction. Simply reach out to us, and we will work with you to understand your concerns. We can then reassign a different caregiver who better suits your needs and preferences. Your comfort and care are our top priorities, and we will continue to make adjustments until you are happy with your caregiver.
A: At Epitome Home Care, we conduct comprehensive screenings to ensure the safety and well-being of our clients. Each caregiver must successfully complete the following checks:
- FBI clearance
- Office of Inspector General (OIG) check
- Criminal background check
- Child abuse clearance
- Training
A: Yes, our caregivers undergo comprehensive training to ensure they are fully qualified. They are compassionate professionals committed to enhancing the quality of life for our clients by promoting their physical, emotional, and social well-being.
A: We provide non-medical personal care and lifestyle services tailored to the unique needs of seniors and individuals with disabilities. Additionally, we offer respite care to support family caregivers. For more details, visit our services page.
A: You can reach us through our Contact page by filling out the form, giving us a call, or using the provided phone and fax numbers. Our address is also listed for your convenience.
A: Epitome is here for you around the clock, 24 hours a day, 7 days a week. If you need assistance after regular business hours, our dedicated on-call coordinator is available to address your concerns and provide support whenever you need it. Your care and peace of mind are our top priorities.
A: No, the initial consultation is free of charge. It’s an opportunity for us to understand your needs and for you to learn more about our services.
A: During the initial assessment, one of our care coordinators will visit you to discuss your health needs, daily routines, and preferences. We will evaluate your current condition, the type of care required, and develop a personalized care plan that ensures your comfort and well-being.
A: Your care plan is completely personalized to fit your specific needs and preferences. It’s developed collaboratively between you, your support coordinator, and your physician. Our services are available on an hourly or as-needed basis, and your care plan can be adjusted at any time as your needs change.
A: Coverage for home care services depends on your insurance policy. Many insurance plans, including long-term care insurance, offer coverage for certain types of home care. We recommend reviewing your policy or contacting your insurance provider to confirm what services are covered.
A: Yes, if you need assistance with daily living activities, Medicaid will approve you for Home Care services after completing the necessary process. Once approved, Epitome will take over, providing you with a caregiver tailored to your specific needs.
A: Yes, if you do not have Medicaid or are not approved for CHC, you can still access our home care services by paying privately. We offer flexible payment options and can work with you to create a care plan that fits your budget and needs.
A: Certainly! If you’re applying for Medicaid or awaiting CHC approval, we’re here to guide you through each step. Our team has extensive experience in supporting and helping clients through both the Medicaid and CHC approval processes.
A: If you have Medicaid and are approved for CHC (Community HealthChoices), you’re eligible to receive home care services through your CHC plan. Our team will work directly with your CHC coordinator to ensure your care plan is set up efficiently and matches your specific needs.
A: Epitome Home Care distinguishes itself from other home care providers in several key ways. First and foremost, we focus on personalized care, customizing our services to meet the unique needs of each client. Our caregivers are not only highly trained but also genuinely compassionate, ensuring that clients receive top-quality care in a nurturing environment.
We also provide flexible scheduling and a 24/7 on-call support system, offering peace of mind to clients and their families, knowing that assistance is always available. Our commitment to clear communication fosters trust and allows families to remain actively involved in their loved ones’ care. Additionally, Epitome Home Care is fully licensed and insured, reflecting our dedication to safety and professionalism. Our mission is to enhance our clients’ quality of life while promoting their independence and dignity, making us a trusted and reliable choice for home care services.
Caregiver FAQs
Caregiver FAQs
A: We offer a range of benefits designed to support and reward our team, including competitive pay, weekly and daily pay options, flexible schedules, and medical insurance. We also provide holiday pay, overtime allowances, and a referral program.
Our comprehensive training programs ensure you’re well-prepared for your role, and you’ll work in a supportive and inclusive environment that values every team member. Join us for a fulfilling career with plenty of opportunities to grow!
A: You can apply through our Careers page, where you’ll also find details about pay and benefits.
A: Absolutely! You’re not tied down to your current agency. If you feel you’re not receiving the treatment you deserve or for any other reason, don’t hesitate to contact us. We’ll manage the transfer quickly and ensure everything is organized seamlessly. Don’t settle for less—choose Epitome, a home care agency that values and respects you.
A: At Epitome Home Care, our direct care workers are valued members of our team. As employees, your payroll taxes are automatically deducted from your weekly paycheck. We are fully bonded and insured, and we’re committed to supporting you throughout your employment.
A: We believe every client and family should feel confident in their caregiver. We prioritize kindness, respect, and dignity in how caregivers treat seniors and individuals with disabilities, no matter the type of service being provided. Beyond professional qualifications and skills, we also look for integrity and compassion in our caregivers. Many of our caregivers come highly recommended through word-of-mouth from satisfied clients.
A: At Epitome Home Care, we conduct comprehensive screenings to ensure the safety and well-being of our clients. Each caregiver must successfully complete the following checks:
- FBI clearance
- Office of Inspector General (OIG) check
- Criminal background check
- Child abuse clearance
A: Please visit the Contact page of our website to view the map showcasing the areas where we provide our home care services. You’ll be able to browse all the regions we serve.
A: We offer a range of shift options, both day and night. As a continually expanding company, we’re available 24/7, providing the flexibility to accommodate your schedule.
A: Absolutely, we take pride in paying our employees on time with a reliable weekly pay schedule, ensuring you receive your paycheck promptly and without delay. We also offer daily pay, allowing you to cash out your full earnings for the hours worked as soon as your shift is complete.
A: You can explore our Careers page for more information, where you’ll not only find details about pay and benefits but also learn about the opportunities to grow with us. It’s the first step toward joining a supportive, inclusive team that values and rewards your hard work.
Contact Us Today to
Get Started!
Ready to take the next step? Contact Epitome Home Care today to schedule your free consultation and begin your journey to exceptional home care.
Contact Us Today to Get Started!
