A: We provide care for both seniors and individuals with physical and/or intellectual disabilities.

A: Yes! Epitome Home Care is licensed by the Department of Health, and we are fully insured and bonded. We carry the necessary insurance coverage to ensure the protection of both our clients and caregivers.

A: Home care is a wise choice choice because it’s more affordable and allows you to maintain control over your own life. Nursing homes, on the other hand, are costly, have limited staff, and often provide lower quality care as a result.

A: Absolutely! We would be more than happy to welcome you to our agency. If you’re not satisfied with your current agency for any reason, Epitome will assist you in the transition process to ensure there are no gaps in your care. The transfer takes just 24 hours.

A: Epitome Home Care stands out through personalized care plans, highly trained caregivers, and the integration of real-time technology for transparency and peace of mind. We prioritize holistic, specialized care, 24/7 availability, and strong client-caregiver matching to ensure exceptional service and client satisfaction.

A: Home care is ideal for individuals who need assistance with daily activities but prefer to remain in the comfort of their own homes. Our initial consultation helps determine if home care is the right fit for you.

A: No, receiving home care doesn’t mean giving up your independence. We believe true independence is about staying in control of your life and decisions. That’s why our in-home care services are shaped by you. Each person plays an active role in creating a personalized care plan tailored to their needs.

Whether you need a little assistance to continue living safely at home or require more support while recovering from surgery or a fall, we’re here to help. No matter the level of care, our focus is on helping you achieve the best outcomes while ensuring you remain in charge of your care and everyday choices.

A: Absolutely! You can choose anyone you know and trust to care for you. We’ll take care of the paperwork and training to ensure they are fully prepared. However, due to regulations, a spouse, someone with power of attorney (POA), and individuals under 18 are not eligible to serve as caregivers.

A: The process of matching seniors and individuals with disabilities with caregivers is straightforward. It starts with a brief phone call with our team, followed by an in-home consultation. During this consultation, we’ll go over our services and gather a clear understanding of your specific needs. We usually meet with the individual receiving care, their family caregivers, and anyone else involved in paying for the home care services.

After the consultation, we will assign a professional caregiver to your home, typically within 24 hours.

A: If your caregiver isn’t the right fit, we’re committed to ensuring your satisfaction. Simply reach out to us, and we will work with you to understand your concerns. We can then reassign a different caregiver who better suits your needs and preferences. Your comfort and care are our top priorities, and we will continue to make adjustments until you are happy with your caregiver.

A: At Epitome Home Care, we conduct comprehensive screenings to ensure the safety and well-being of our clients. Each caregiver must successfully complete the following checks:

• FBI clearance
• Office of Inspector General (OIG) check
• Criminal background check
• Child abuse clearance
• Training

A: Yes, our caregivers undergo comprehensive training to ensure they are fully qualified. They are compassionate professionals committed to enhancing the quality of life for our clients by promoting their physical, emotional, and social well-being.

A: We provide non-medical personal care and lifestyle services tailored to the unique needs of seniors and individuals with disabilities. Additionally, we offer respite care to support family caregivers. For more details, visit our services page.

A: You can reach us through our Contact page by filling out the form, giving us a call, or using the provided phone and fax numbers. Our address is also listed for your convenience.

A: Epitome is here for you around the clock, 24 hours a day, 7 days a week. If you need assistance after regular business hours, our dedicated on-call coordinator is available to address your concerns and provide support whenever you need it. Your care and peace of mind are our top priorities.

A: No, the initial consultation is free of charge. It’s an opportunity for us to understand your needs and for you to learn more about our services.

A: During the initial assessment, one of our care coordinators will visit you to discuss your health needs, daily routines, and preferences. We will evaluate your current condition, the type of care required, and develop a personalized care plan that ensures your comfort and well-being.

A: Your care plan is completely personalized to fit your specific needs and preferences. It’s developed collaboratively between you, your support coordinator, and your physician. Our services are available on an hourly or as-needed basis, and your care plan can be adjusted at any time as your needs change.

A: Coverage for home care services depends on your insurance policy. Many insurance plans, including long-term care insurance, offer coverage for certain types of home care. We recommend reviewing your policy or contacting your insurance provider to confirm what services are covered.

A: Yes, if you need assistance with daily living activities, Medicaid will approve you for Home Care services after completing the necessary process. Once approved, Epitome will take over, providing you with a caregiver tailored to your specific needs.

A: Yes, if you do not have Medicaid or are not approved for CHC, you can still access our home care services by paying privately. We offer flexible payment options and can work with you to create a care plan that fits your budget and needs.

A: Certainly! If you’re applying for Medicaid or awaiting CHC approval, we’re here to guide you through each step. Our team has extensive experience in supporting and helping clients through both the Medicaid and CHC approval processes.

A: If you have Medicaid and are approved for CHC (Community HealthChoices), you’re eligible to receive home care services through your CHC plan. Our team will work directly with your CHC coordinator to ensure your care plan is set up efficiently and matches your specific needs.

A: Epitome Home Care distinguishes itself from other home care providers in several key ways. First and foremost, we focus on personalized care, customizing our services to meet the unique needs of each client. Our caregivers are not only highly trained but also genuinely compassionate, ensuring that clients receive top-quality care in a nurturing environment.

We also provide flexible scheduling and a 24/7 on-call support system, offering peace of mind to clients and their families, knowing that assistance is always available. Our commitment to clear communication fosters trust and allows families to remain actively involved in their loved ones’ care. Additionally, Epitome Home Care is fully licensed and insured, reflecting our dedication to safety and professionalism. Our mission is to enhance our clients’ quality of life while promoting their independence and dignity, making us a trusted and reliable choice for home care services.